Refund policy

Returns, refunds, and what happens when something goes wrong

Almost everything we make has somebody's name, face or dog on it, which means we cannot put it back on a shelf. So instead of a returns process, we have a simpler promise.

If it is our mistake, we fix it. Free.

Wrong name, wrong colour, wrong size, poor print quality, damaged in transit, or it simply does not match the proof you approved. Send a photo to hello@stickandsketch.com within 14 days of delivery and we will remake and resend it at no cost. You keep the original. There is nothing to post back.

If you would rather have your money back

In those same situations, ask and we will refund you in full instead of remaking it. Refunds go back to your original payment method and usually land within 14 working days, depending on your bank.

Changed your mind?

Tell us before we print and we will cancel and refund you in full, no questions. Once your proof is approved and your order is cut, we cannot resell a personalised item, so we cannot refund a change of mind at that point. This is the one line where we have to be firm, and it is the reason we always send a proof first.

Non personalised items

Anything without customisation can be returned unused within 14 days for a full refund. Get in touch first so we can sort

out collection.

Talk to us

hello@stickandsketch.com, Sunday to Thursday, 9am to 6pm Gulf Standard Time. We reply within one working day, usually much sooner. We are a small team in the UAE and a real person reads every message.

The legal bit

Shopcart Ventures FZ LLC, trading as Stick&Sketch, is liable for the value of the item you ordered. Beyond that we cannot be held responsible for other damages, losses, claims or costs, direct or indirect.